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TERMS & CONDITIONS

General Information

Before booking with Flow Dance (further referred to as 'us'), Clients (further referred to as 'you') should read these Terms & Conditions carefully. If you are unable to agree with the Terms & Conditions, you must not Book or attend the services offered by Flow Dance. If, however, you agree to the Terms & Conditions unconditionally, you may Book and attend the services offered by us, subject always to these Terms & Conditions. Booking or attending Flow Dance lessons or classes shall indicate your acceptance of the Terms & Conditions.

Flow Dance may amend these Terms & Conditions at any time by posting the amended Terms & Conditions on the website without warning. The version of the Terms & Conditions that applies to the services offered by Flow Dance shall always be the version enforced at the time the services offered by Flow Dance were Booked.

As a potential Client and student with Flow Dance, we require you to follow these Terms & Conditions. Flow Dance has the right to terminate your membership at any time if any part of this agreement is breeched. In the case of such an event you, the Client, are not eligible for a refund of any paid services with Flow Dance.

Cancellation Policy

Cancellations & missed classes for private lessons

Cancellations and rescheduling must be made up to 48hrs (two days) prior to the booking. No refunds within the 48hr (two days) mark. No exceptions. Please note that as long as the classes can run and Flow Dance is able to provide the venue, and/or instructor, we accept no liability to replace a lesson due to unforeseen circumstances such as bad weather conditions or strike action.

If you are unable to attend private lessons or have to reschedule you must do so 48hrs (two days) prior to the booking. You are not entitled to a refund if the cancellation or rescheduling is done within 48hrs (two days). You may discuss this further with your instructor if missing a class is due to unforseeable events. If private lesson is missed within the package validation period, you must talk with your instructor in regards to making this booking up. Flow Dance is under no obligation to offer extensions for any packages or group purchases for lessons.

Cancellations for studio hire

Refunds will be given to the Client in the event of a cancellation depending on time of cancellation notice: (a) Up to 14 days prior to the date of event - full refund of the studio hire; (b) Between 7 and 13 days prior to the event date - 50% refund of the full studio hire; and (c) Within 6 or less days prior to the event date - no refund.

Flow Dance properly and reasonably reserves the right to cancel or terminate wholly or in part any booking at any time and for any reason including, but not limited to, the following: (a) If the Client becomes bankrupt or insolvent or enters into liquidation or receivership; (b) If the Client is more than 14 days in arrears in respect of payments due to the Studio in respect of previous and/or current bookings or part(s) thereof; (c) If the booking might, in FDL's reasonable opinion, prejudice the reputation of the Studio or FDL; (d) If the behavior of the Client or Guests (whether as individuals or as a group) is deemed, in FDL's reasonable opinion, to be unacceptable; (e) Partial termination could result in a number of Guests being asked to leave the Venue; (f) If the activity of the Client or Guests (whether as individuals or as a group) breaches Fire/Health and Safety or any legislation in any way or deemed unsafe for staff, performers or public; and (g) Any such amendment/cancellation/termination shall be without prejudice to any right of action of the Studio or FDL in respect of non-payment or any breach of the terms and conditions.

Force majeure: If, due to an event beyond its control, FDL is (in its opinion) unable wholly or substantially to perform its obligations to a Client, the Studio will promptly notify the Client accordingly and will refund any relevant deposit paid to it in respect of the Booking, to the Client.

Courses

Booking

The client is required to book and make full payment before the start date of the course in order to secure a spot. Courses are subject to space availability and are available on a first-come, first-serve basis. The Client will be informed if, for any reason, they cannot join the course chosen.

Taster classes

Flow Dance requires a minimum number of Client Bookings in order to hold a Taster Class. If that minimum number of Clients is not achieved, Flow Dance reserves the right to cancel the Taster Class and in this instance will provide a full refund or offer an alternative session. Taster classes only available on dates/times specified in the description of the course.

Missed classes

If a Client is unable to attend a Course class for any reason it is unlikely that Flow Dance will be able to offer an alternative session. If Flow Dance are able to offer an alternative session and the Client chooses not to accept the alternative that is offered the the Client is NOT entitled to a refund. Please be aware that Flow Dance is under no obligation to offer alternative or replacement sessions.

Cancellations and Transfers

Once Booked all Dance Services are non-refundable and non-transferable. This does not affect your statutory rights.
Flow Dance requires a minimum number of Client Bookings for holding each individual Course. If that minimum number is not achieved by the day after the deadline for booking has expired, Flow Dance reserves the right to cancel the Course and in this instance will provide a full refund or offer an alternative Course to attend.

Liability Waiver

I (the "Client") understand and agree that in participating in any dance class, workshop, rehearsal or performance, there is a possibility of physical injury. I voluntarily agree, therefore, to assume all risks and responsibility for any such injury or accident, which might occur to me or my child during any Flow Dance classes, rehearsals, performances, or activities. I also exempt, release, and indemnify Flow Dance, its owners, agents, volunteers, assistants, employees, guest artists, faculty members, and/or students from any and all liability claims, demands, or causes of action whatsoever from any damage, loss, or injury, to me, my children, or property which may arise out of or in connection with participation in any classes or activities conducted by Flow Dance. I further hereby voluntarily agree to waive my rights and that of my heirs and assigns to hold Flow Dance, its owners, agents, volunteers, assistants, employees, guest artists, faculty members, and/or students liable for such damage, loss, or injury. I understand that I should be aware of my physical limitations and agree not to exceed them. If I am signing this waiver for my children, I certify that I am the parent or legal guardian and have the right to waive these rights.

Permission is granted to Flow Dance to use photographs of students for publicity purposes.

Purchase Policy

Joint passes are for 2 (two) people with individual registration forms. Once a joint pass has been purchased partner cannot be changed. Extra payment must be made for every additional person per lesson if joint pass option is chosen. Accepted methods of payment include cash, credit, online, or through bank transfer.

Flow Dance is not responsible for any discrepancies that may occur due to bank transfers. Group classes are based on a first come, first serve basis, just drop-in and no need to sign up. Please refer to the online timetable for classes. We encourage you to download the Flow Dance app, create an account to view the most up-to-date information, book your classes and sign in.

Flow Dance is not eligible to expand the validity of any of these passes beyond the expiration date. All passes need to be used within 1 month of activation, expires day of purchase on the following month. No refunds available under any circumstances.

Purchase of Full Pass provides full range of FDL classes and unlimited usage of FDL's world-class facilities for a full month. Full Pass users can benefit from over 25 weekly classes, 50% workshop discounts and 50% discount for tickets on events hosted by Flow Dance.

Once you have booked and paid for a social event or party organized, sponsored, or advertised by Flow Dance, all fees are non-refundable and non-transferable.

Terms & Conditions

Basic Rules
  1. Be courteous to your fellow students and instructors, by keeping the time and being prepared for lessons and classes.
  2. If you are taking pictures and videos, ask all participants for permission and before posting on any social media.
  3. Clean up after yourself in all areas of the studio, but feel free to bring your food and eat it in the lounge area.
  4. Must wear heel protectors at all times on high heels. (Heel protectors are available for purchase at reception.)
  5. The sole of the shoe must be clean at all times while in the studio.
  6. Keep relationships between teachers and students professional while on the premises.
  7. In case of social events / parties happening at the studio, drink responsibly. Any member of the administration team is permitted to stop you from consuming more alcohol, if necessary.
Variations to Scheduled classes

On some rare occasions it may be necessary to make alterations to the start date, time, or teacher of our group classes in order to operate our sessions effectively. All Clients will be notified of any such changes as soon as is reasonably possible through the website timetable. Flow Dance is not obligated to inform students personally of any such changes. Any such change(s) shall not constitute a breach of contract and shall not give you the right to terminate the agreement or ask for a refund.